Privacy Policy

(a) Scope and Applicability

This Privacy Policy applies to all individuals who access, browse, register on, or use the services offered by Helpiify through its Platform.

For the purpose of this Policy, the term "you" refers to any user of the Platform, including customers who book or avail services and service professionals who register or operate as partners on the Platform.

By accessing or using Helpiify's Platform, you acknowledge and agree that your personal information may be collected, stored, used, and shared in accordance with this Privacy Policy.

(b) Updates to this Policy

Helpiify reserves the right to revise or update this Privacy Policy from time to time in order to reflect changes in legal requirements, business operations, or service offerings.

We encourage you to review this Policy periodically to stay informed about how your information is handled.

You are responsible for ensuring that the personal information you provide to us is accurate and kept up to date. Kindly inform us in case of any changes to your details during your association with us.

(c) External and Third-Party Services

The Platform may provide access to or contain links to external websites, applications, or services operated by third parties ("Third-Party Services").

Such Third-Party Services are not owned or controlled by Helpiify. We do not take responsibility for their data handling practices. Any interaction with such services is at your own discretion.

We recommend that you carefully review the privacy policies of such third-party platforms before sharing any personal information with them.

(a) Types of Personal Information

We may collect various types of personal information from you depending on your interaction with our Platform. This includes, but is not limited to:

(i) Contact Information, such as your full name, residential or service address, location details, email address, and mobile number.

(ii) Identity and Profile Information, such as your name, username or similar identifiers, profile details, and photographs, if provided by you while using the Platform.

(iii) Communication and Interaction Data, such as information shared by you while booking services, feedback, ratings, reviews, responses to surveys or promotional activities, and records of your communication with us or with service professionals through calls or chat on the Platform.

(iv) Technical and Device Information, including your IP address, browser type, internet service provider, operating system details, device ID, device type, date and time of access, application or website usage activity, clicks, and approximate location data.

(v) Transaction and Payment Information, such as details of the services booked or availed by you, booking history, and payment-related information including mode of payment (such as UPI, online payment, or cash). Please note that we do not store complete debit/credit card details and rely on secure third-party payment gateways for processing transactions.

(vi) Usage Information, which includes data regarding how you use the Platform and Services, such as pages visited, time spent, user interactions, preferences, booking patterns, and overall activity on the Platform.

(vii) Service Partner Information, where applicable, including identity proof documents (such as Aadhaar, PAN, or similar documents), bank account details for payouts, service-related skills, categories, and any other information required for onboarding and verification of service partners.

(b) Aggregated Data

We may also collect, use, and process aggregated or anonymized data such as statistical or demographic information for business analysis, service improvement, or marketing purposes. Such data does not directly or indirectly reveal your identity. However, if such data is combined with personal information in a manner that identifies you, it will be treated as personal data and handled in accordance with this Privacy Policy.

(c) Mandatory Information

Where it is necessary for us to collect personal information in order to provide Services or comply with legal or contractual obligations, and you choose not to provide such information, we may not be able to provide certain Services to you. In such cases, we may limit, suspend, or deny your access to the Platform or specific features.

We collect personal information from and about you through different methods, including the following:

(a) Direct Interactions. You provide your personal information directly to us when you interact with our Platform or Services. This includes information shared by you when you:

(i) create an account or register on the Platform as a customer or service partner;

(ii) book or avail any services, or perform activities related to the Services;

(iii) participate in promotions, campaigns, surveys, or feedback requests;

(iv) subscribe to receive marketing or promotional communications from us;

(v) contact us for support, raise a complaint, report an issue, or provide feedback.

(b) Automated Data Collection Technologies. When you access or use our Platform, certain information is automatically collected about your device and usage. This may include Technical and Usage Information such as your browsing activity, interaction patterns, and device details.

Such data is collected through technologies including cookies, web beacons, server logs, and similar tracking tools. We may also receive such data when you interact with our Platform across different devices or sessions.

(c) Information from Third Parties. We may receive personal information about you from third-party sources, including:

(i) Technical and usage-related information from analytics providers, advertising networks, or similar service providers;

(ii) Identity, profile, or contact information from service partners, publicly available sources, or verification agencies (where applicable);

(iii) information from our business partners, affiliates, or payment service providers in connection with the Services.

(a) We use your personal information only when permitted under applicable laws. In most cases, we use your information to provide you with our Services, facilitate Professional Services, or to comply with legal obligations. Specifically, we may use your information for the following purposes:

(i) to verify your identity and create your account on the Platform;

(ii) to provide and manage the Services offered through the Platform;

(iii) to enable service partners to deliver Professional Services to you;

(iv) to personalize your experience and improve your interaction with the Platform;

(v) to analyze usage patterns and improve the quality, functionality, and performance of our Services;

(vi) to respond to your requests, queries, complaints, and provide customer support;

(vii) to manage bookings, track transactions, and process payments;

(viii) to communicate with you regarding your bookings, service updates, changes to our Services, and important notifications related to your account;

(ix) to send you promotional offers, marketing communications, and updates about our Services (where permitted);

(x) to comply with applicable laws, regulations, and legal processes;

(xi) to protect our business, prevent fraud, and ensure the security of our Platform;

(xii) to perform internal operations such as data analysis, testing, research, and service improvement;

(xiii) to manage our relationship with you and enforce our Terms & Conditions;

(xiv) to fulfill obligations arising out of any agreements entered into with you;

(xv) to establish, exercise, or defend legal claims and respond to lawful requests from authorities.

(b) By using our Platform and creating an account, you agree that Helpiify, its service partners, and associated service providers may contact you via phone, SMS, email, or other communication channels for purposes related to your bookings, services, support, or updates.

(c) You acknowledge that information shared by you, including service requests, instructions, feedback, or communication, may be used and shared with relevant parties such as service partners, payment processors, and support teams, strictly for the purpose of delivering and improving the Services.

(d) We may disclose your information without prior notice if required to do so under applicable law, regulation, legal process, or by any governmental authority. Such disclosures are made in good faith to comply with legal obligations or to protect our rights, users, or the Platform.

(a) Cookies are small data files that are stored on your device when you visit a website or use an application. These files help the Platform recognize your device and remember certain information about your preferences or past actions.

(b) We use cookies and similar tracking technologies to improve your experience on our Platform. This includes:

(i) distinguishing you from other users of the Platform;

(ii) remembering your preferences and settings for future visits;

(iii) understanding how users interact with our Platform, including usage patterns and traffic data;

(iv) improving the functionality, performance, and overall user experience of our Services;

(v) monitoring the effectiveness of advertisements and promotional campaigns.

We may also work with third-party service providers to analyze usage and performance of the Platform. These service providers are authorized to use such information only for the purpose of providing services to us and are not permitted to use it for their own purposes.

(c) Some cookies or similar technologies may be placed by third-party services integrated into our Platform. We do not control these third-party cookies and recommend that you review their respective privacy policies for more information about their practices.

Additionally, if you communicate with us through emails or other channels, or if other users or third parties provide information related to your interactions on the Platform, such information may be stored and associated with your profile for record-keeping and service-related purposes.

(a) We may share your personal information with third parties where necessary for the purposes described in this Privacy Policy, including the following:

(i) service partners, in order to enable them to provide the requested Professional Services to you;

(ii) our internal teams and associated entities, for operational, administrative, and support purposes;

(iii) external third parties such as:

● trusted service providers and business partners who assist us in operating our Platform, processing payments, delivering services, providing customer support, and carrying out business functions on our behalf;

● analytics providers and advertising partners who help us understand user behavior, improve our Platform, and optimize marketing efforts. These providers may use cookies and similar technologies;

● other users of the Platform, where you choose to share information publicly such as reviews, ratings, or feedback;

● government authorities, regulators, or law enforcement agencies, where disclosure is required under applicable laws or regulations.

(b) We ensure that all third parties with whom we share your personal information are obligated to maintain the confidentiality and security of such data and process it only for the specific purposes authorized by us and in compliance with applicable laws.

We do not permit third-party service providers to use your personal information for their own independent purposes.

(a) Access and Correction of Information

You confirm that the personal information provided by you is accurate, complete, and up to date. We provide you with the ability to review, update, or correct your personal information, subject to applicable legal requirements.

You may request access to a copy of your personal information held by us by contacting us at our official email address. We will make reasonable efforts to respond to such requests within a reasonable timeframe.

(b) Opt-Out from Marketing Communications

If you receive promotional or marketing communications from us, you may choose to opt out at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

Please note that it may take a few business days to process your request. Even after opting out of marketing messages, you may still receive essential communications related to your account, bookings, or Services.

(a) You may request deletion of your account and the personal information associated with it by contacting us through our official support email.

Upon receiving such a request, we will take reasonable steps to process it within a reasonable period. Once your account is deleted, you will no longer be able to access the Platform or use any of the Services associated with your account.

However, please note that certain information, including records related to transactions, payments, or legal obligations, may be retained for a limited period as required under applicable laws and regulations.

(a) We comply with applicable data protection laws in relation to the storage and transfer of personal information. As part of providing our Services, the information you share with us may be stored or processed on servers located outside your state or country.

This may occur where our technology infrastructure, service providers, partners, or service partners are located in different geographical regions.

(b) By using our Platform and submitting your personal information, you acknowledge and consent to such transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable laws.

(a) We adopt appropriate technical and organizational security measures to safeguard your personal information from unauthorized access, misuse, loss, or disclosure. These measures may include encryption, secure servers, access controls, and other industry-standard security practices in compliance with applicable laws.

(b) Where you have created a password or login credentials to access your account on the Platform, you are responsible for maintaining the confidentiality and security of such credentials. Any activity carried out through your account using your login details shall be deemed to be authorized by you.

Helpiify shall not be liable for any unauthorized access to your account arising from your failure to protect your login credentials. In case you suspect any unauthorized use or security breach of your account, you are advised to notify us immediately so that appropriate action can be taken.

(a) We may revise or update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updated version of this Policy will be made available on our Platform or may be communicated to you through appropriate channels such as email or notifications.

By continuing to use our Platform after such updates, you agree to the revised terms of this Privacy Policy, to the extent permitted under applicable laws.

(b) We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

We may allow you to post or share content on our Platform, including comments, feedback, ratings, reviews, images, or other information that you choose to make available.

Please note that any such content may be visible to other users or visitors of the Platform and may become publicly accessible. While we take reasonable measures to maintain the integrity of the Platform, we do not have control over how such information may be used by others.

Accordingly, Helpiify shall not be responsible or liable for any misuse of content shared by you that is publicly accessible on the Platform.

You agree that any content posted or shared by you will comply with all applicable laws and will not violate the rights of any third party. You further acknowledge that you are solely responsible for any content uploaded or shared by you on the Platform.

In the event that Helpiify undergoes a business transition, such as a merger, acquisition, restructuring, or sale of all or a part of its business or assets, your personal information may be transferred as part of such transaction.

In such cases, we will ensure that your personal information continues to be protected in accordance with this Privacy Policy and applicable laws.

(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfil our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.

(b) In some circumstances, we may aggregate your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is collected, used, or handled, you may contact us using the details provided below:

Grievance Officer

Name: Abhinav Pandey

Designation: Grievance Officer

Email: Abhinav.pandey@helpiify.com

Address: ED-41, Sch. No.-94, Ring Road, Vijay Nagar Indore -452010 India.

We will make reasonable efforts to respond to your queries or concerns within a reasonable timeframe, in accordance with applicable laws.